Our privacy policy consists of the following parts:
Jane NV (Hereafter 'Jane') offers a digital home solution that enables you to be there for your seniors when they need you most.
For this Jane uses an application and a kit (consisting of a hub, 3 emergency buttons and up to 6 sensors) with which personal data are processed. Jane is committed to users by prioritizing respect for their privacy and the protection of their personal data. After all, customer satisfaction is central to Jane.
This policy is therefore intended to provide a transparent picture of the way in which Jane processes the personal data of its users. For example, Jane always processes personal data in line with the requirements of the new European privacy legislation: the General Data Protection Regulation (AVG or GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Jane therefore invites users to read this information carefully. In this we make clear which personal data is processed by Jane and for what purpose. As well as what your rights are and how you can exercise them.
The person responsible for the processing of personal data is the public limited company Jane, with registered office at 1210 Brussels, Karel Rogierplein 11, VAT BE0699.693.959.
This means that Jane determines the purposes and means of processing this data. Jane is also the point of contact for questions about the processing.
Jane has appointed a Data Protection Officer or Data Security Officer.
As a user you can contact our DPO by e-mail at privacy@jane.be.
Personal data includes any information about an identified or identifiable natural person, such as a name, an identification number, location data, online identification data or any other data related to a natural person.
Personal data may be shared with external processors, such as public entities, IT service providers or marketing and communication agencies, among others. These processors can only process the personal data for the performance of the tasks assigned to them. We have concluded a processor agreement with these parties to ensure that your personal data is also processed by them in a safe and confidential manner. The processor agreement guarantees appropriate technological and organizational protective measures. Your personal data is therefore in good hands with them.
Personal data may also be shared with recipients who are themselves controllers such as lawyers in the event of a legal discussion.
If Jane uses a processor outside the European Economic Area in this regard, at least the same level of protection will be offered as in Belgium and cooperation will only take place with a party if this party meets the conditions for international data protection as defined in the GDPR. .
At Jane, only authorized staff members and persons designated by Jane have access to your personal data. These are only the persons who require access for the correct performance of their function or for the needs of the service.
Your personal data will not be passed on by us or our processors to partners or recipients in countries outside the EEA unless there is a legal obligation to do so.
If your personal data is nevertheless passed on by us or our processors to partners or recipients in countries outside the EEA (which are not on the explicit list of EU approved countries), we will ensure that appropriate safeguards are offered with regard to protection of personal data as prescribed by the GDPR (BCR, standard contractual clauses, ...).
Jane takes measures to protect the confidentiality, integrity and availability of your personal data with due diligence. We take the necessary technological and process-based measures for this and have our systems tested regularly.
Jane reserves the right to change its privacy policy at any time. You can always consult the most recent versions on the website www.meetjane.be.
We will always publish the revision date so that you can clearly find when the last version of this privacy policy applies.
Jane processes personal data of users for the following purposes:
When you allow us to use cookies and similar technologies to distinguish your user preferences from those of other users of our Website, we can offer you a better user experience.
Jane collects personal data when:
|
Processing |
Category of personal data |
Legal basis |
Retention period |
|
To become a customer |
Identification data and address to deliver you the ordered kit. |
Agreement |
1 year after termination of the service with the customer |
|
Receive the newsletter as a customer
|
Contact details to be able to send you the newsletter |
Legitimate interest |
1 year after termination of the service |
|
Receive the newsletter as a non-customer
|
Contact details to be able to send you the newsletter |
Based on consent |
3 months after unsubscribing from the newsletter
|
|
Submit a complaint or ask a question |
Contact details to be able to contact you for the handling of your complaint or question and of course also the content |
Legitimate Interest |
1 year after the collaboration has ended |
|
Visit the Jane website (*) |
IP address, user preferences to get to know you better and offer you a better user experience |
Permission |
After withdrawal of consent or 1 year after last activity
|
(*) see our cookie policy ( https://www.meetjane.eu/privacy-policy policy ) for a full description of how we work with cookies on our website.
Jane processes personal data of users for the following purposes:
Jane collects personal data when:
|
Processing |
Category of personal data |
Legal basis |
Retention period? |
|
The purchase of a Jane Kit or other equipment |
Identification information Purchased material |
Agreement |
7 years after the service ends |
|
Registration of each carer |
Identification information |
Agreement |
1 year after the end of the service |
|
Call or email our helpdesk for support |
Identification information Description of the question and solution |
Agreement
|
1 year after the end of the service |
|
To be contacted in the event of deviations from the patient's lifestyle |
Identification information |
Agreement |
1 year after the end of the service |
|
Analysis of your use of the app to improve our services
|
Identification information Use of the App |
Agreement |
1 year after the end of the service |
|
Obtaining information about new services from Jane |
Contact details |
Legitimate interest |
1 year after the end of the service |
Jane processes personal data of users for the following purposes:
Jane collects personal data when:
|
Processing |
Category of personal data |
Legal basis |
Retention period? |
|
The purchase of a Jane Kit or other equipment |
Identification information Purchased material |
Agreement |
7 years after the service ends |
|
The installation of the Jane Kit purchased by someone else |
Identification information |
Agreement |
1 year after the end of the service |
|
Registration of your domestic lifestyle |
Living habits |
Agreement |
1 year after the end of the service |
|
Statistical processing as a basis for optimizing our algorithm and improving our services |
Sensor data from the Jane Kit |
Legitimate interest |
1 year after the end of the service |
|
Contacting your Caregivers based on deviations from your lifestyle |
Contact details of the |
Agreement
|
1 year after the end of the service |
|
Use of the app to improve our services
|
Identification information Use of the App |
Agreement |
1 year after the end of the service |
|
Obtaining information about new services from Jane |
Contact details |
Legitimate interest |
1 year after the end of the service |
The right to information
This document, together with the Cookie Policy, informs you about the processing operations Jane carries out with your personal data.
Right of access
A user has the right to inspect his / her personal data processed by Jane and to obtain additional information regarding this processing.
Right to correction
If certain data is incorrect or incomplete according to the user, he / she can ask to correct or supplement it.
Right to erasure
If you no longer want Jane to process your personal data, you can request the DPO (privacy@jane.be) to delete this data from Jane's files / databases.
However, this right is not an absolute right and you should take into account that other legislation may limit this right. Eg. You cannot request the deletion of data for which a legal retention period has been established and this retention period has not yet been reached.
However, you can have all personal data that we process about you on the basis of 'consent' deleted immediately when you withdraw your consent. This can be done on simple request. (privacy@jane.be)
However, Jane has a 'Compelling Justifiable Ground' for not removing any data when disputes are pending eg a lawsuit or other discussion that may have legal consequences. We cannot delete any data while such activities are in progress.
Right to withdraw consent
When Jane processes personal data on the basis of consent, the user can have this consent withdrawn at any time and without giving any reason.
Right to restriction of processing
In certain cases, the user may request that the processing of his / her personal data be restricted.
Right to portability of personal data
In certain cases, the user has the right to have the personal data provided by them transferred to another controller.
Right to object to the use of personal data for direct marketing
A user can indicate at any time that Jane may no longer process their personal data for direct marketing purposes. In that case, the user will no longer receive commercial proposals.
If you, as a user, believe that the processing of your personal data is in violation of the GDPR, you can contact the Data Protection Authority by post at the following address: Drukpersstraat 35, 1000 Brussels, by e-mail at commission@privacycommission.be or by phone on +32 2 274 48 00.
As a data subject, you can exercise the above rights by sending a request to privacy@jane.be.
If we cannot uniquely identify you based on your application, we may ask you to send us a copy of the front side of the identity card (*) or to prove in some other way that you are the one who submitted the application.
|
Understanding |
Explanation |
|
Jane Kit |
The equipment installed at the person in need of care to realize the purpose of the processing. |
|
Personal data |
This is all information that is directly (name, address, customer number, e-mail, ...) or indirectly (IP address) linked to a person. |
|
Processing of personal data |
An operation or a set of operations relating to personal data or a set of personal data, whether or not performed by automated processes, such as collecting, recording, organizing, structuring, storing, updating or changing, retrieving, consulting, using, providing by means of forwarding, distributing or otherwise making available, aligning or combining, blocking, deleting or destroying data. |
|
Controller |
The party that determines the purposes and means of the processing. |
|
Cookies |
See our cookie policy. |
|
Data breach |
A breach of security that accidentally or unlawfully results in the destruction, loss, alteration, or unauthorized disclosure of, or unauthorized access to, forwarded, stored or otherwise processed personal data. |
|
Copper |
The person or organization purchasing the Jane Kit. |
|
Caregiver |
These are people who have taken it upon themselves to guide the person in need of care through the Jane Kit app and who can be contacted in case of deviations in the person's lifestyle. |
|
Dependent |
The person who actively uses the Jane Kit in their home. |
|
Processor |
A partner who processes personal data on behalf of Jane. |
|
Processor agreement |
A specific agreement between the processor and Jane whereby Jane determines and limits which data may be processed for which purposes. |
|
DPO |
Abbreviation for data protection officer or data protection officer in Dutch - person appointed by ASAP as contact person with regard to all matters related to the processing of personal data and the exercise of your rights in this regard. |
