According to European legislation, Directive 99/44/ EC, as well as Belgian legislation, the private purchaser is entitled to a legal warranty of 2 years. More information about the warranty can be found in the "General Terms and Conditions of Jane Services".

In addition, Jane can also be contacted at any time via e-mail to support@jane.be or via the toll-free number 0800 29 559.

All products purchased from Jane, including non-Jane products, are covered by the seller's legal guarantee of 2 years for delivery of a good that conforms to the contract, provided by articles 1649bis to 1649octies of the Civil Code, and the legal guarantee for hidden defects, provided by articles 1641 to 1649 of the Civil Code.

Pursuant to articles 1649bis to 1649octies of the Civil Code, consumers have, among other things, the right to obtain from the seller the free repair or replacement of products that show a lack of conformity within 2 years from delivery, provided that the legal action is brought before the end of that period or within 1 year from the discovery of the defect (whichever is longer).